1. Introduction
  2. Evolution of IT in Bank
  3. Impact of IT on the Banking Service System:
  4. IT on Confidentiality of Data
  5. Benefits of IT in banking


Nowadays, the banking has become extremely competitive. The ever-changing market setting banks able to survive and grow based on the most recent technologies which is called as an ‘enabling resource’ which will facilitate in developing learner and additional versatile structure which will respond quickly to the dynamics of a quick ever-changing market state of affairs. It’s additionally viewed as an instrument of price reduction and effective communication with individuals and establishments related to the banking business.  Technology has an incessantly vital role within the operating of banking establishments and also the services provided by them. Guardianship of public cash, transfer of cash, issue drafts, exploring investment opportunities and loaning drafts, exploring investment being provided. Let’s see however the role of knowledge Technology entered into the banking system below

Evolution of IT in Bank

The code Packages for Banking Applications in India had their beginnings within the middle of the 80s, once the Banks started computerizing the branches in an exceedingly restricted manner. The first 90s saw the plummeting hardware costs and advent of low-cost and cheap however high supercharged PCs and Services and banks went sure what was referred to as Total Branch Automation (TBA) packages. The center and late 90s witnessed the tornado of economic reforms, release economic process, etc. let alone speedy revolution in communication technologies and evolution of novel thought of convergence of communication technologies, like net, mobile/cell phones, etc. Technology has an incessantly vital role within the operating of banking establishments and also the services provided by them. Guardianship of public cash, transfer of cash, issue drafts, exploring investment opportunities and loaning drafts, exploring investment being provided.

Impact of IT on the Banking Service System:

The most visible impact of technology is mirrored within the means the banks respond strategically for creating its effective use for economical service delivery. This impact on service quality is summed up as below:

  • With automation, service now not remains a selling edge with the massive banks solely. Tiny and comparatively new banks with a restricted network of branches become higher placed to vie with the established banks, by group action IT in their operations.
  • The technology has commoditizing several monetary services. So the banks cannot take a lifespan relationship with clients as granted and that they ought to work incessantly to foster this relationship and retain customer loyalty.
  • The technology on one hand is a strong tool for client mating, on the opposite hand, it leads to depersonalizing of the banking services. This harms relationship banking. A decade of cybernation will most likely ne’er substitute an easy or a heat acknowledgment. To scale back service delivery prices, banks have to be compelled to modify routine client inquiries through self-service channels. To try to do this they have to speculate in decision centers, kiosks, ATM’s and net banking these days need IT infrastructure integrated with their business strategy to be client centrically.

IT on Confidentiality of Data:

Data is kept within the computers, is currently being displayed once needed through net banking mobile banking, ATM’s, etc. all this has given rise to the problems of privacy and confidentially of knowledge are:

  • The processing capabilities of the pc, notably the speedy turnout, integration, and retrieval capabilities, make to doubts within the minds of people on whether or not the privacy of the individuals is being scoured.
  • So long because the individual information things are out there solely to those directly involved, everything looks to be in the correct place, however, the incidence of knowledge being cross documented to form careful individual dossiers provides rise to privacy issues.
  • Customers feel vulnerable concerning the inadequacy of privacy being maintained by the banks with relation to their transactions and link at processed systems with suspicion. Aside from any constitutional side, several nations view privacy to be a topic of right and consider it to be the responsibility of those involved with laptop processing for guaranteeing that the pc use doesn’t revolve to the stage wherever completely different information about individuals is collected, integrated and retrieved quickly. Another vital responsibility is to confirm the info is employed just for the aim meant.

Benefits of IT in banking

To the Customer:

  • Anywhere banking despite where the client is within the world. Balance inquiry, request for services, issue directions, etc., from any place within the world, is feasible.
  • Anytime banking managing funds in real-time and most significantly, twenty-four hours daily, 7days per week.
  • Convenience acts as an amazing psychological profit all the time.
  • Brings down “Cost of Banking” to the client over an amount of your time.
  • Cash withdrawal from any branch / ATM
  • On-line purchase of products and services as well as online payment for a similar.

To the Bank:

  • Innovative, scheme, addresses competition and gift the bank as technology-driven within the banking sector market
  • Reduces client visits to the branch and thereby human intervention
  • Inter-branch reconciliation is immediate thereby reducing probabilities of fraud and misappropriation
  • On-line banking is an efficient medium of promotion of varied schemes of the bank, a selling tool so.
  • Integrated client information paves the means for personalized and bespoke services.

About the Author

BankReed Admin

Banking Professional with 16 Years of Experience. The idea to start this Blogging Site is to Create Awareness about the Banking and Financial Services.

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